Information We Collect
When you use our website or book a tour with us, we may collect certain types of personal information, including but not limited to:
- Personal Identifiable Information (PII): Name, address, email address, phone number, date of birth, and other contact details.
- Payment Information: Credit card or other payment method details.
- Booking Information: Details of the tour(s) you have booked, including dates, preferences, and special requests.
- Geolocation Data: With your consent, we may collect geolocation data to provide location-based services.
- Website Usage Data: Information about how you interact with our website, such as IP addresses, browser type, operating system, and pages visited.
How We Use Your Information
We use the collected information for the following purposes:
- Tour Booking: To process and confirm your tour reservations and communicate with you regarding your bookings.
- Customer Support: To respond to your inquiries, requests, and provide customer support.
- Improving our Services: To analyze website usage data and gather feedback to enhance our services and user experience.
- Marketing and Promotions: With your consent, to send you promotional materials, special offers, and updates about our tours.
- Legal Compliance: To comply with applicable laws and regulations.
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. These security measures include data encryption, access controls, secure servers, and regular security audits.
We may share your personal information with trusted third parties, including:
- Tour Partners: Hotels, airlines, and other service providers necessary for organizing and delivering your tour experience.
- Payment Processors: Trusted payment gateways to process your payments securely.
- Marketing Tools: With your consent, we may use marketing tools to manage our promotional campaigns.
We do not sell, trade, or transfer your personal information to unrelated third parties for their marketing purposes.
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